Stoney Stretton Physiotherapy Cancellation Policy

At Stoney Stretton Physiotherapy, we recognize that unforeseen circumstances may require appointment adjustments. However, late cancellations or missed appointments limit our ability to accommodate other clients in need of care. To maintain fairness and operational efficiency, we enforce the following policy:

Cancellation Fees:

• Less than 24 hours’ notice: Full treatment fee applies.
• 24–48 hours’ notice: A £50 cancellation fee applies.
• No-show (missed appointment without notice): Full treatment fee applies.

Exceptions:

Fees may be waived with documented proof of emergency (e.g., hospital admission).

We kindly request a minimum of 48 hours’ notice for cancellations or rescheduling to avoid charges.

Important:

Payment of any outstanding cancellation fees is required before booking future appointments.

We appreciate your understanding and cooperation in helping us serve all our clients effectively.